HR Service Delivery Assoc Manager

Gratitude Inc

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1 week ago

HR Service Delivery Assoc Manager

5-10 Year(s)

Manila (Taguig, Bridgetown quezon City)

Job Description

Key Skills

SAP Voice & Accent Supervisor Skills BPO Voice Process Communication Skills BPO Skills BPO Payroll

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JOB TITLE: HR Service Delivery Assoc Manager (CL 8)

Job Requisition ID: R00323165

WORK SETUP: Hybrid in Taguig

WORK SHIFT: Day shift

OVERALL PURPOSE:

The primary purpose of Payroll Processing is to execute pay on time and accurately each pay run for both in-house and outsourced teams, with the correct deductions and necessary withholdings, including maintaining the employees' hours and payments, calculating commissions and bonuses, and printing payroll.

RESPONSIBILITIES:

- Act as the escalation point for team and customer issues

- Together with other leads, identify opportunities for improvement

- Drive corporate initiatives, delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals

- Participate in the action and strategic planning process that establishes annual objectives and goals for an organisation

- Be responsible for the development of resources under your reporting line

Scope of responsibilities includes overseeing:

- Produce and Distribute Pay to employees’ bank accounts

- Conduct Audit Activities

- Produce General Ledger Feed

- Payroll Reporting

- Distribute vendor/government data as required

- Post Payrun activities

- Calculate Gross to Net

JOB QUALIFICATIONS:

- With at least 7 to 8 years of relevant experience; 5 years of supervisory experience

- Payroll and SAP experience required

- Voice proficiency of B1T is not required

- Not previously or currently employed with Accenture

- No active Workday Profile with Accenture

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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