Healthcare Customer service repretative Taguig bgc 35-40k offer

Gratitude Inc

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1 month ago

Healthcare Customer service repretative Taguig bgc 35-40k offer

1-5 Year(s)

30 - 40 Thousand p.m

Manila (Makati, Taguig)

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Job Description

Key Skills

Call Center Customer Service Screening Calls Video call Customer Management Inbound BPO International Call Centre inbound calls Call Centre skills BPO industry BPO Recruitment Cold Calling BPO Call center

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Account: CSR Healthcare Qualifications: With 1yr BPO Voice and International Experiences Preferably with healthcare exp but not required Open to SHS/HS/College Grad and Undergrad With EXCELLENT communication skills Must be willing to WORK ON SITE - BGC Taguig Salary: Up To 27k-30k max package (no healthcare exp) Up to 33k max package (with healthcare exp) Work set up: Work on site

we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.

Objectives of this role

Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency

Identify and address customer needs, with a goal of total satisfaction

Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers

Meet customer-service department sales targets, generating leads when opportunities arise

Follow company guidelines and procedures for communications with minimal supervision

Recommend improvements to company processes for efficiency

Responsibilities

Build expert, dynamic knowledge of the company’s products and services

Conduct research with available resources to satisfy customer inquiries

Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships

Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties

Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell

Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications

High school diploma or equivalent

Successful experience in a corporate environment

Strong communication skills, including active listening and clear articulation

Ability to solve problems, alleviate conflicts, and escalate tactfully

Ability to multitask, manage time, and prioritize

Ability to work individually and as a team member

Preferred skills and qualifications

Experience in a call-center environment

Proven track record of meeting or exceeding sales quotas

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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