Financial Customer Service Representative

Gratitude Inc

90 Views

1 week ago

Financial Customer Service Representative

0-1 Year(s)

₱ 25 - ₱ 27K p.m

Cebu Central Visayas (Lapu Lapu city)

Job Description

Key Skills

Microsoft Office Multitasking Teamwork Good time management skills Effective communication, stakeholder management, and time discipline

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About the Role

We are looking for customer-focused and highly motivated individuals to join our Financial Services team. If you have strong communication skills and experience in a call center environment, we'd love to hear from you

Responsibilities

Handle inbound and/or outbound customer calls in a professional, courteous, and efficient manner.

Assist customers with inquiries related to financial products, services, accounts, transactions, and billing.

Resolve customer concerns and complaints by identifying issues and providing timely, accurate solutions.

Verify customer information while maintaining compliance with company policies and data privacy regulations.

Accurately document customer interactions, requests, and resolutions in the company's CRM or internal systems.

Educate customers on available financial products, services, and account features when appropriate.

Meet or exceed key performance indicators (KPIs), including customer satisfaction, quality assurance, productivity, and attendance.

Escalate complex or unresolved issues to the appropriate department or supervisor when necessary.

Maintain a high level of confidentiality and professionalism when handling sensitive customer and financial information.

Stay up to date with company policies, procedures, and financial regulations to ensure accurate service delivery.

Qualifications

At least 6 months of Call Center (Customer Care/Customer Service) experience.

High School or Senior High School graduate.

Excellent verbal and written communication skills.

Strong customer service orientation and problem-solving abilities.

Willing to work onsite.

Able to work in a fast-paced environment and handle customer inquiries professionally.

What We Offer

Competitive salary of ₱27,000 per month.

Opportunity to build a career in the financial services industry.

Supportive and collaborative work environment.

Comprehensive training and career growth opportunities.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Adebola Adekahunsi

Recruiter - Gratitude Inc

NA, nigeria

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Cebu Central Visayas, Philippines

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