Financial Account Customer Service Representatives
Gratitude IncFinancial Account Customer Service Representatives
Job Description
Key Skills
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Financial Account Customer Service Representative
Salary Package: TBD
Work Setup: Shifting Schedule
Job Responsibilities
Handle customer inquiries related to financial accounts through phone, chat, or email.
Provide accurate information regarding account concerns, transactions, billing, and services.
Assist customers with troubleshooting basic technical concerns related to financial platforms or services.
Resolve customer issues efficiently while maintaining excellent customer satisfaction.
Document customer interactions and ensure proper account handling.
Follow company policies, compliance standards, and data privacy procedures.
Qualifications
At least High School Graduate.
Must have at least 6 months BPO experience in a Tech or Telco account.
Good communication and problem-solving skills.
Willing to work on a shifting schedule.
Basic computer navigation skills.
Can work in a fast-paced environment.
MUST NOT BE A FORMAL EMPLOYEE OF CONCENTRIX
Why Join Us?
Competitive salary package
Career growth opportunities
Dynamic and supportive work environment
Role
Customer Service Executive -Chat
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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