Customer success Manager WFH Japanese

Gratitude Inc

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2 months ago

Customer success Manager WFH Japanese

1-10 Year(s)

140 - 150 Thousand p.m

Manila (Makati)
(Base Location for WFH)

Job Description

Key Skills

native japanese Japanese bilingual

2 candidate(s) have already applied for this Job. Apply now

Role: Customer Success Manager Japanese

Work Set Up: Work From Home

Salary Package: 145,000 - 150,000

**Candidates from the Philippines, Japan, India, and Malaysia are accepted.**

Language Proficiency:

• Japanese - N1

• English – B2

Minimum Skill Requirements:

• At least 1-2 years B2B/Account Management experience

• Account Management Experience

• Experience providing multi-channel support preferred (phone, chat, email, web etc.)

• Able to manage own accounts thru video conferencing and emails etc

• Knowledgeable in CRM tools (preferred)

KEY RESPONSIBILITIES

• Encourage clients to utilize new features that will help them drive their business forward

• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering

• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle

• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs

• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments

• Develop customer relationships, by building trust and ensuring the customer’s needs are met

• Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS

• At least 1 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)

• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers

• Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management

• Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N1/Native speaker)

• Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program

• Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set

• Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences

**Reject if Japanese proficiency is not at least N1**

**Account Management experience is mandatory, reject if profile doesn't have this**

PRESCREENING NOTES:

BPO experience:

Years of relevant experience:

Educational attainment:

Salary expectation:

Last drawn salary:

Notice period:

Availability for the work setup and schedule:

Current location:

Nationality:

Visa (if not a Filipino):

Role

Customer Service Executive -Technical

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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