Customer Service Representatives -Banking Account Voice

Gratitude Inc

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1 week ago

Customer Service Representatives -Banking Account Voice

1-3 Year(s)

Manila (Makati, Taguig)

Job Description

Key Skills

Customer Service good communication skills BPO Experience

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Customer Service Representative – Banking Voice Account

Join our growing Banking Customer Service Team and build a rewarding career in the BPO industry!

We're looking for customer-focused individuals who are passionate about helping customers and delivering excellent service.

Qualifications

- Open to High School, Senior High School, and College graduates

- At least 6 months of BPO voice experience is required

- Willing to work onsite in Makati City

- Good English communication and problem-solving skills

- Able to work on shifting schedules, including weekends and holidays

- Not for ex -employee of CNX!!

Job Responsibilities

- Handle inbound customer inquiries for banking products and services

- Assist customers with account concerns, transactions, and general requests

- Resolve issues efficiently while providing exceptional customer service

- Maintain accurate customer records and comply with banking policies

- Meet quality, productivity, and customer satisfaction targets

Salary & Benefits

- Salary package (competitive)

- Competitive compensation and performance incentives

- Career growth opportunities

- Paid training

- Work with one of the world's leading BPO companies

Work Setup

Onsite – Concentrix

Apply now and start your career in the banking industry with Concentrix! If you'd like, I can also make it sound more like a Facebook hiring post with emojis and a stronger call-to-action to attract more applicants.

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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