Customer Service Representative(non voice)
Gratitude IncCustomer Service Representative(non voice)
Job Description
Key Skills
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Job Summary
We are looking for customer-focused and motivated individuals to join our team as Customer Service Representatives. The ideal candidate will assist customers by addressing inquiries, resolving concerns, and providing excellent service through various communication channels. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience.
Qualifications required
- At least a High School Graduate (Old Curriculum) or Senior High School Graduate (K–12).
- Candidates who have completed at least 2 years in college are also welcome to apply.
- At least 6 months of BPO experience.
- Good verbal and written communication skills.
- Strong customer service and problem-solving skills.
- Ability to work in a fast-paced environment.
- Basic computer navigation and data entry skills.
- Willingness to work on shifting schedules, weekends, and holidays as needed.
Skills & Competencies
- Customer service orientation
- Effective communication
- Active listening
- Problem-solving and critical thinking
- Multitasking and time management
- Attention to detail
- Teamwork and collaboration
- Adaptability and flexibility
Role
Customer Service Executive -Chat
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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