CUSTOMER SERVICE REPRESENTATIVE - US ELECTRONIC ACCOUNT
Gratitude IncCUSTOMER SERVICE REPRESENTATIVE - US ELECTRONIC ACCOUNT
Job Description
Key Skills
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Position: Customer Service Representative
Account: US Electronics Account
Location: Philippines
Job Summary
We are looking for enthusiastic and customer-focused individuals to join our growing BPO team for a US Electronics Account. The role involves assisting customers with product inquiries, troubleshooting concerns, order tracking, warranty concerns, and general account support through phone, chat, or email channels.
Responsibilities
Handle inbound and outbound customer interactions professionally
Assist customers with electronic product inquiries and technical concerns
Provide troubleshooting support for gadgets, devices, and accessories
Process orders, replacements, refunds, and warranty requests
Maintain accurate customer records and case documentation
Meet quality assurance and productivity targets
Deliver excellent customer experience during every interaction
Qualifications
At least High School graduate
Excellent English communication skills
With or without BPO experience
Basic computer navigation and typing skills
Willing to work on shifting schedules, weekends, and holidays
Ability to multitask in a fast-paced environment
Role
Customer Service Executive -Chat
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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