Customer Service Representative – Telco Account
Gratitude IncCustomer Service Representative – Telco Account
Job Description
Key Skills
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Description
We are looking for experienced and customer-focused professionals to join our US Telco Account team. The role involves assisting customers with account-related concerns, service inquiries, billing questions, and general support requests. Successful candidates will provide excellent customer service while maintaining professionalism, accuracy, and efficiency in every interaction.
This is an excellent opportunity for individuals seeking career growth in the BPO industry while working in a dynamic and supportive environment. Candidates should be comfortable handling customer concerns, navigating multiple systems, and delivering high-quality service.
Qualifications
• At least 6 months of BPO experience
• HS/SHS/College undergraduate/ College Graduate
• Ability to work in a fast-paced environment
• Willing to work on flexible shifting schedules.
• Excellent communication skill, strong problem-solving and customer service skills
• Must be willing to work onsite
What We Offer
• Competitive compensation package
• Night differential
• Performance-based incentives and bonuses
• Career growth and development opportunities
• Comprehensive training and support
• Dynamic and collaborative work environment
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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