Customer Service Representative/ Technical support Representative
Gratitude IncCustomer Service Representative/ Technical support Representative
Job Description
Key Skills
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BPO Hiring – Account-Specific Job Descriptions
We are hiring for multiple BPO accounts! Find the role that best matches your skills and experience. All positions are onsite and offer competitive salary packages.
Telecommunications Account
Salary: Competitive package (based on qualifications)
Job Responsibilities:
Handle inbound and outbound customer inquiries related to mobile, internet, and telecom services.
Assist customers with billing concerns, account updates, service activations, and plan changes.
Troubleshoot basic connectivity and service issues.
Provide excellent customer service while resolving concerns efficiently.
Healthcare Account
Salary: Competitive package (based on qualifications)
Job Responsibilities:
Assist members with healthcare benefits, claims, eligibility, and provider information.
Schedule appointments and provide healthcare-related support.
Handle inquiries with empathy while maintaining confidentiality.
Document customer interactions accurately.
Qualifications:
High School / Senior High School Graduate or College level.
Healthcare or BPO experience is an advantage but may not be required for some roles.
Good communication and problem-solving skills.
Travel & GDS Account
Salary: Competitive package (based on qualifications)
Job Responsibilities:
Assist customers with flight, hotel, and travel reservations.
Process booking modifications, cancellations, and refunds.
Use Global Distribution Systems (GDS) to manage travel bookings.
Provide travel information and itinerary support.
Qualifications:
High School / Senior High School Graduate or College level.
GDS experience is an advantage for experienced roles.
Excellent communication and customer service skills.
Financial Services / BFSI Account
Job Responsibilities:
Assist customers with banking, financial products, insurance, and account inquiries.
Handle billing, transactions, payments, and account verification.
Resolve customer concerns while ensuring data privacy and compliance.
Provide accurate information about financial services and products.
Qualifications:
High School / Senior High School Graduate.
Experience requirements vary by role.
Strong attention to detail and communication skills.
Retail & E-commerce Account
Salary: Competitive package (based on qualifications)
Job Responsibilities:
Assist customers with online orders, returns, exchanges, and product inquiries.
Track shipments and provide delivery updates.
Resolve payment and order-related concerns.
Deliver a positive shopping experience through customer support.
Qualifications:
High School / Senior High School Graduate or College level.
Customer service experience is an advantage.
Good communication and computer navigation skills.
Digital Advertising Account
Salary: Competitive package (based on qualifications)
Job Responsibilities:
Support advertisers and business clients with digital advertising campaigns.
Assist with ad account setup, billing, and policy inquiries.
Troubleshoot campaign performance and account issues.
Provide guidance on advertising tools and platform features.
Qualifications:
High School / Senior High School Graduate or College level.
Background in customer service or digital platforms is an advantage.
Sales Account
Salary: Competitive package + possible incentives
Job Responsibilities:
Promote products and services to potential and existing customers.
Generate sales through inbound or outbound calls.
Explain product features and recommend suitable solutions.
Meet sales targets while providing excellent customer service.
Qualifications:
High School / Senior High School Graduate or College level.
Sales or BPO experience is an advantage.
Confident communication and persuasive skills.
SEO Account
Salary: Competitive package (based on qualifications)
Job Responsibilities:
Support search engine optimization campaigns.
Perform keyword research and website optimization tasks.
Monitor website performance and search rankings.
Coordinate with digital marketing teams on SEO-related activities.
Qualifications:
High School / Senior High School Graduate or College level.
Knowledge of SEO or digital marketing is an advantage.
Strong analytical and computer skills.
Customer Service Account
Salary: Competitive package (based on qualifications)
Job Responsibilities:
Handle customer inquiries through phone, chat, or email.
Resolve billing, account, and service-related concerns.
Provide accurate information and ensure customer satisfaction.
Maintain quality service and proper documentation.
Qualifications:
High School / Senior High School Graduate or College level.
Good English communication skills.
Experience is an advantage but not always required.
Technical Support Account
Salary: Competitive package (based on qualifications)
Job Responsibilities:
Assist customers with technical issues involving devices, software, or internet services.
Troubleshoot and resolve hardware or software concerns.
Guide customers through step-by-step technical solutions.
Escalate complex issues when necessary.
Qualifications:
High School / Senior High School Graduate or College level.
Basic technical knowledge and troubleshooting skills.
Technical support experience is an advantage.
Customer Experience & Business Support Accounts
Salary: Competitive package (based on qualifications)
Job Responsibilities:
Provide customer support through voice, chat, or email channels.
Process customer requests, data entry, and back-office tasks.
Handle account management, documentation, and administrative support.
Ensure excellent customer experience while meeting performance metrics.
Qualifications:
High School / Senior High School Graduate or College level.
Good communication and multitasking skills.
Experience may or may not be required depending on the account.
Apply now and choose the account that best fits your experience and career goals!!!!!!!
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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