Customer Service Representative

Gratitude Inc

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1 day ago

Customer Service Representative

1-2 Year(s)

₱ 23 - ₱ 27K p.m

Manila (Diliman quezon city)

Job Description

Key Skills

Communication Multitasking Problem Solving Time Management Basic computer knowledge required (MS- Office Applications)

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We are hiring customer-focused and motivated professionals to join our Healthcare, Pharmaceutical, and Satellite TV & Entertainment Accounts.

Qualifications:

High School (HS/SHS) graduates, college undergraduates, or college graduates are welcome to apply.

Must have at least six (6) months of Business Process Outsourcing (BPO) or Call Center experience.

Excellent verbal and written communication skills.

Strong customer service, problem-solving, and interpersonal skills.

Ability to work in a fast-paced environment while maintaining professionalism.

Willingness to work on shifting schedules, weekends, and holidays, if required.

Key Responsibilities:

Handle inbound and/or outbound customer interactions in a professional and timely manner.

Provide accurate information regarding products, services, billing, and account-related inquiries.

Resolve customer concerns while ensuring a positive customer experience.

Document customer interactions accurately in the company's systems.

Meet individual and team performance metrics, including quality, productivity, and customer satisfaction standards.

Compensation & Benefits:

Salary: Up to ₱23,000–₱27,000 per month (depending on qualifications and experience)

Opportunities for career growth and professional development.

Competitive benefits package in accordance with company policies.

If you meet the qualifications and are passionate about delivering exceptional customer service, we encourage you to apply and become part of a dynamic and growing team.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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