Customer Service Representative

Gratitude Inc

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2 days ago

Customer Service Representative

0-1 Year(s)

₱ 20 - ₱ 25K p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Customer Service

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Customer Service Representative: BFSI

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Location: Sucat

Salary: ₱22,000

About the Role

We are looking for a motivated Customer Service Representative to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

Develop, test, and maintain reliable, scalable, and user-focused solutions.

Collaborate with product, design, and business teams to understand requirements and deliver outcomes.

Write clean, maintainable, and well-documented work following best practices.

Troubleshoot issues, optimize performance, and improve overall quality.

Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

• at least 6 mos. CC exp. handling Voice account/s

• HS grad/College Level

• B2 CEFR

Strong problem-solving skills and the ability to work independently and with a team.

Good written and verbal communication skills.

Skills

Strong foundation in role-relevant tools, platforms, and best practices.

Ability to plan, execute, measure, and improve work with attention to detail.

Good communication, ownership, collaboration, and time-management skills.

Benefits

Competitive compensation and growth opportunities.

Collaborative work culture with learning and development support.

Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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