Customer service representative
Gratitude IncCustomer service representative
Job Description
Key Skills
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Enterprise Account Manager – Retail, Airline, Telecom & Healthcare Solutions
Job Description:
Identify and develop new corporate business opportunities across diverse industries.
Manage the full sales cycle from prospecting to account growth and renewal.
Build trusted relationships with C-level executives and procurement teams.
Present business solutions that improve operational efficiency and customer outcomes.
Negotiate pricing, contracts, and service-level agreements.
Work closely with cross-functional teams to ensure seamless onboarding and implementation.
Monitor customer satisfaction, resolve escalations, and improve service quality.
Maintain accurate sales records and pipeline updates in CRM.
Conduct market research and competitor analysis to identify new opportunities.
Consistently achieve revenue, customer retention, and business growth objectives.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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