Customer Service Representative in QC
Gratitude IncCustomer Service Representative in QC
Job Description
Key Skills
18 candidate(s) have already applied for this Job. Apply now
Description
Provide exceptional customer service to clients via phone, email, and chat channels.
Assist customers in resolving issues and inquiries related to products and services.
Document customer interactions and feedback accurately in the CRM system.
Collaborate with team members to enhance service delivery and customer satisfaction.
Participate in training and development programs to improve product knowledge and service skills.
Requirements
Educational Qualifications: high school graduate to bachelor’s degree in a relevant field or equivalent experience.
Experience Level: 6 months and above years of experience in customer service or related roles.
Newbies are welcome too
Skills and Competencies: Strong communication and interpersonal skills.
Skills and Competencies: Ability to handle difficult customer interactions with patience and professionalism.
Qualities and Traits: Detail-oriented with excellent problem-solving abilities.
Working Conditions: Ability to work in a fast-paced environment and adapt to changing situations.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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