Customer service representative in Manila

Gratitude Inc

651 Views

3 months ago

Customer service representative in Manila

0-10 Year(s)

20 - 35 Thousand p.m

Manila (Makati, Pasig, Taguig, Mandaluyong, Bridgetown quezon City)

Job Description

Key Skills

Accuracy Accurate CRM (Customer relationship Management) Customer Relations Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition customer success

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About the role

Join our dynamic team at Wipro Philippines Inc. as a Customer Service Representative. In this full-time position based in Quezon City, Metro Manila, you will be the first point of contact for our valued customers, providing exceptional service and support. With a focus on delivering quality customer experiences, this role is vital to achieving our company's goals.

What you'll be doing

Responding to inbound customer inquiries via phone, email, and chat in a timely and professional manner

Troubleshooting customer issues and providing solutions to enhance their satisfaction

Maintaining accurate records of customer interactions and following up as needed

Identifying opportunities to upsell and cross-sell additional products and services

Adhering to company policies and procedures to ensure compliance

Contributing to the continuous improvement of customer service processes and practices

What we're looking for

Previous experience in a customer service or call centre environment, preferably in the same industry

Strong communication and interpersonal skills, with the ability to build rapport with customers

Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries

Proficiency in Microsoft Office suite and the ability to learn new software applications quickly

Commitment to providing outstanding customer service and a genuine desire to help others

Flexibility to work in a dynamic, fast-paced environment and adapt to changing priorities

What we offer

At Wipro Philippines Inc., we are dedicated to creating an environment where our employees can thrive. We offer competitive compensation, opportunities for career development, and a range of benefits to support your well-being, including health insurance, retirement plans, and generous leave policies. Join our team and be a part of a company that values its employees and strives for excellence in customer service.

About us

Wipro Philippines Inc. is a leading provider of information technology, consulting, and business process services. With a global presence and a commitment to innovation, we are dedicated to helping our clients achieve their business goals through the power of technology. Our company culture is built on a foundation of collaboration, creativity, and a relentless pursuit of excellence.

Apply now and become a part of our dynamic Customer Service team at Wipro Philippines Inc.

Role

Customer Care Officer

Timings

Australian Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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