Customer Service Representative - Airline / Travel - Wipro Cebu - Onsite

Gratitude Inc

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5 days ago

Customer Service Representative - Airline / Travel - Wipro Cebu - Onsite

1-10 Year(s)

₱ 25 - ₱ 26K p.m

Cebu Central Visayas (Lapu Lapu city, Mandaue City, Minglanilla)

Job Description

Key Skills

Inbound BPO BPO Voice Process International Call Centre BPO Operations Call centre voice Call Center experience

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Job Title: Customer Service Representative - Airline / Travel - Wipro Cebu - Onsite

Company: Wipro

Work Location: Wipro Cebu - 100% Onsite

Work Setup: 100% Onsite - Shifting Schedule

Industry: BPO / Airline / Travel

Employment Type: Full-Time

Salary: Competitive Package

Overview:

We are hiring Customer Service Representatives for our Premium Airlines Account at Wipro Cebu! If you have excellent English communication skills and a passion for travel, this is the perfect opportunity for you. Build your BPO career with a global travel brand.

Job Details:

Role: Customer Service Representative - Airline Account / Travel Support

Location: Wipro Cebu - 100% Onsite

Work Setup: Shifting Schedule - 100% Onsite

Why Join Us:

- Competitive compensation and career growth opportunities

- Supportive, collaborative culture with complete training and development support

- Opportunity to work with a global travel brand - Premium airline account

Responsibilities:

- Assist customers with flight bookings, reservations, cancellations, and general travel inquiries

- Deliver exceptional customer service with empathy and professionalism

- Resolve issues efficiently and accurately document all customer interactions

- Collaborate with internal teams to ensure smooth customer experience

- Meet targets for quality, productivity, and customer satisfaction

Qualifications:

Option 1:

- Education: College Graduate - With or without BPO experience

- Communication: Must have C1 level English - Excellent communication skills, close to Standard American English accent

Option 2:

- Education: Completed at least 2nd year in college with no failing subjects

- Experience: At least 6 months BPO experience required

- Communication: Good to excellent English communication skills

Additional Requirements:

- Willing to work 100% onsite in Wipro Cebu

- Willing to be assigned to an Airlines / Travel account

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

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