Collections Manager – B2B

Gratitude Inc

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10 hours ago

Collections Manager – B2B

5-8 Year(s)

Manila (Taguig)

Job Description

Key Skills

Coaching Accounts Receivable Disputes Management Order-to-cash B2b Collections Collections Manager Collections.. and manage team performance against KPIs and SLAs.

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Role Summary

The Collections Manager – B2B will lead and develop a collections team to achieve cash flow objectives, reduce aging, and drive operational excellence while ensuring a positive customer experience and compliance with established processes.

The role requires flexibility to work US shifts and support global operations.

Key Responsibilities:
▪Lead day-to-day B2B collections operations and manage team performance against KPIs and SLAs.

▪Drive portfolio reviews, aging reduction, and collection effectiveness initiatives.

▪Monitor workflow and ensure timely completion of collection activities and customer follow-ups.

▪Conduct coaching, knowledge-sharing sessions, refresher training, and performance reviews.

▪Mentor team members and support capability development.

▪Handle customer escalations and coordinate with Billing, Disputes, Sales, and Cash Application teams for issue resolution.

▪Perform root-cause analysis and identify opportunities for process improvement and productivity enhancement.

▪Support governance reviews, reporting, and stakeholder management activities.

▪Ensure adherence to operational controls, quality standards, SOPs, and process documentation.

▪Drive continuous improvement initiatives to improve collections performance and operational efficiency.

Non-Negotiable Requirements
▪Bachelor’s degree in Commerce, Finance, Accounting, or a related field.

▪5–8 years of relevant experience, including manager-level/team management experience.

▪Strong experience in B2B Collections and/or Accounts Receivable.

▪Experience managing B2B Collections/AR teams.

▪Strong exposure to AR processes and Order-to-Cash (O2C).

▪Experience in B2B, SaaS, Technology, or Shared Services environments.

▪Proven experience handling customer escalations and cross-functional collaboration.

▪Strong people management, analytical, stakeholder management, communication, and leadership skills.

▪Experience supporting US customers and/or global operations is preferred.

▪Knowledge of collections systems and ERP platforms such as NetSuite, SAP, or similar platforms is preferred.

▪Experience with Cash Application and Dispute Management is an advantage.

Answer the following questions and leave your answers as comments
Pre-Screening Questions:
▪ Do you have a Bachelor’s degree in Finance, Accounting, Commerce, or a related field?

▪ How many years of B2B Collections/AR experience do you have?

▪ How many years of Manager/Team Lead experience do you have?

▪ Have you managed a B2B Collections team? How many members?

▪ Do you have experience with O2C, aging management, and customer escalations?

▪ Have you handled US/global accounts or night shifts?

▪ Are you amenable to onsite work in Aura, McKinley, Taguig?

Role

Collections Manager

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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