Collections Manager – B2B
Gratitude IncCollections Manager – B2B
Job Description
Key Skills
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Job Title : Collections Manager – B2B
Job Description
We are hiring a Collections Manager – B2B to lead a high-performing B2B Collections / Accounts Receivable (AR) team in Taguig. The role will focus on improving cash flow, reducing aging, maximizing collection effectiveness, and ensuring operational excellence while maintaining a positive customer experience.
The ideal candidate will have strong experience in B2B Collections, Accounts Receivable, Order-to-Cash (O2C), team management, customer escalations, and stakeholder management. Experience supporting US customers or global operations and working with ERP/collections platforms is preferred.
Location, Work Mode & Shift
Location: Aura, McKinley, Taguig, Philippines
Work Setup: On-site
Shift: Night Shift / US Shift
Employment Type: Full-Time
Experience: 5–8 Years
Key Responsibilities
Lead day-to-day B2B Collections and Accounts Receivable operations, managing team performance against KPIs and SLAs.
Drive portfolio reviews, aging reduction, collection effectiveness, workflow management, and timely customer follow-ups.
Coach, mentor, and develop team members through performance reviews, refresher training, and knowledge-sharing sessions.
Manage customer escalations and collaborate with Billing, Disputes, Sales, and Cash Application teams to resolve issues.
Drive root-cause analysis, governance reporting, process improvements, operational controls, and productivity initiatives.
Required Skills
B2B Collections & Accounts Receivable
Order-to-Cash (O2C)
Collections Team Management
Aging Management & Cash Flow
Customer Escalation & Stakeholder Management
Qualifications
Bachelor's degree in Commerce, Finance, Accounting, or a related field.
5–8 years of relevant experience, including managerial or team management experience.
Strong hands-on experience in B2B Collections and/or Accounts Receivable.
Proven experience managing B2B Collections/AR teams.
Strong knowledge of AR processes, O2C, aging management, and collection effectiveness.
Experience in B2B, SaaS, Technology, or Shared Services environments preferred.
Experience handling customer escalations and cross-functional stakeholder coordination.
Experience supporting US customers or global operations is preferred.
Knowledge of NetSuite, SAP, or similar ERP/collections platforms is an advantage.
Cash Application and Dispute Management experience is a plus.
Important Notes
On-site role in Aura, McKinley, Taguig.
Candidates must be willing to work Night Shift / US Shift.
Strong B2B Collections / AR team management experience is mandatory.
Former Teleperformance employees are not eligible for rehire, either directly or through a third party.
Role
Accounts Receivable
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Accounting / Tax / Company Secretary / Audit
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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