Collection Associate – B2B Accounts Receivable

Gratitude Inc

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6 days ago

Collection Associate – B2B Accounts Receivable

1-12 Year(s)

Manila (Taguig, Makati)

Job Description

Key Skills

erp systems Bachelor's Degree Strong communication, leadership, and analytical skills Very good/Excellent English language communication skills B2b Collections Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or NetSuite

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*Job Title: Collection Associate – B2B Accounts Receivable

*Experience: 2-5 years

*Industry:* B2B / SaaS / Technology / Shared Services

Work Setup:* Onsite in Aura Taguig

Shift:* Night Shift

Salary Package:₱30,000 – ₱35,000

Role Summary:*

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.

*Key Responsibilities:*

- Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred

- Manage assigned customer portfolios and aging buckets to achieve collection targets.

- Conduct collections through calls and emails and follow up on payment commitments.

- Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.

- Maintain accurate collection notes, customer correspondence and account status.

- Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.

- Escalate critical accounts and disputes as per defined governance processes.

- Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

*Required Skills:*

- Bachelor's degree in Commerce / Finance / Accounting

- 2-5 years of relevant experience

- Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.

- Good understanding of AR aging, dunning processes and promise-to-pay management.

- Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.

- Strong analytical skills, attention to detail and proficiency in MS Office required.

- Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.

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Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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