Collection Associate – B2B Accounts Receivable
Gratitude IncCollection Associate – B2B Accounts Receivable
Job Description
Key Skills
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*Job Title: Collection Associate – B2B Accounts Receivable
*Experience: 2-5 years
*Industry:* B2B / SaaS / Technology / Shared Services
Work Setup:* Onsite in Aura Taguig
Shift:* Night Shift
Salary Package:₱30,000 – ₱35,000
Role Summary:*
Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.
*Key Responsibilities:*
- Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
- Manage assigned customer portfolios and aging buckets to achieve collection targets.
- Conduct collections through calls and emails and follow up on payment commitments.
- Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
- Maintain accurate collection notes, customer correspondence and account status.
- Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
- Escalate critical accounts and disputes as per defined governance processes.
- Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.
*Required Skills:*
- Bachelor's degree in Commerce / Finance / Accounting
- 2-5 years of relevant experience
- Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
- Good understanding of AR aging, dunning processes and promise-to-pay management.
- Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
- Strong analytical skills, attention to detail and proficiency in MS Office required.
- Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.
#Collections #AccountsReceivable #B2B #SaaS #TaguigJobs #NightShift #Onsite #HiringNow
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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