Clinical Service Desk Analyst (CSDA)
Gratitude IncClinical Service Desk Analyst (CSDA)
Job Description
Key Skills
16 candidate(s) have already applied for this Job. Apply now
Hiring: Clinical Service Desk Analyst (CSDA)
Location: Cebu City
Work Setup: Onsite
Work Schedule: Flexible / Shifting Schedules (24/7 Operations)
Salary Package: PHP 38,500 – 44,500/month
We are looking for Clinical Service Desk Analysts (CSDA) to provide first-level IT support to clinicians by resolving technical issues affecting patient care. If you have a strong healthcare service desk background and excellent customer service skills, we'd love to hear from you!
Key Responsibilities:
Provide technical support via phone, email, chat, or ticketing systems
Diagnose and resolve hardware and software issues related to clinical applications
Log, categorize, and prioritize incidents with accurate documentation
Escalate complex issues to higher-level support teams or vendors
Assist clinicians with application usage and basic troubleshooting
Create and maintain knowledge base articles and troubleshooting guides
Ensure compliance with healthcare regulations and standards
Collaborate with clinical staff, IT teams, and external vendors
Qualifications:
At least 1 year of relevant Healthcare Service Desk experience
Strong understanding of healthcare workflows, clinical applications, and EHR systems
Familiarity with healthcare compliance standards (e.g., HIPAA)
Excellent English communication skills (minimum C1 proficiency)
Strong problem-solving and customer service skills
Ability to multitask in a fast-paced environment
Willing to work onsite in Cebu City on a shifting schedule
Preferred Experience:
IT Service Desk (L1/L2) experience using ServiceNow, Remedy, or similar ticketing tools
Experience supporting healthcare applications and EHR systems
Basic knowledge of ITIL processes and SLA-driven support environments
BPO experience is an advantage but not required
Apply Here:
Questionnaire Link: https://myglit.com/lateral/cref/0ba0fd6bd2
Note: Filling out the questionnaire form is mandatory. Applications submitted without completing the form will not be processed.
Role
Customer Service Executive -Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CSR -UK Financial collections account - Wipro Eton QC
Gratitude Inc1 - 36 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
Patient Care Coordinator
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 30K p.m
Manila, Philippines
CSR -UK Financial collections account - Wipro Eton QC
Gratitude Inc1 - 36 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
Customer service representative (insurance)
Gratitude Inc0 - 1 Year(s)
₱ 25 - ₱ 33K p.m
Manila, Philippines
TL Spanish billingual Account -Cognizant
Gratitude Inc3 - 5 Year(s)
₱ 100 - ₱ 120K p.m
Manila, Philippines
WNS bridgetowne :CSR -Insurance dayshift Account
Gratitude Inc1 - 10 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
Operations Assistant Manager
Gratitude Inc4 - 6 Year(s)
Confidential
Manila, Philippines
SAP Japanese Bilingual Functional Consultant
Gratitude Inc5 - 30 Year(s)
₱ 10 - ₱ 15K p.m
Manila, Philippines
QA Lead | USRN| URGENT
Gratitude Inc2 - 12 Year(s)
Confidential
Manila, Philippines
CSR Banking Account -Concentrix Makati
Gratitude Inc0 - 20 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines