Clinical Service Desk Analyst

Gratitude Inc

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2 weeks ago

Clinical Service Desk Analyst

1-10 Year(s)

₱ 33 - ₱ 44K p.m

Cebu Central Visayas

Job Description

Key Skills

Remedy IT SERVICE DESK clinical experience Healthcare Experience Strong English Communication Skills EHR IT Support Hands-on experience with ServiceNow or similar ticketing tools.

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Position: Clinical Service Desk Analyst (CSDA)
Location: Cebu City
Work Setup: Onsite
Work Schedule: Shifting (supports a 24/7 operation)
Salary: 38, 500K - 44, 500K (package)
Target Start Date: August 14, 2026

About the Role

Clinical Service Desk Agent to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.

Key Responsibilities

Provide technical support via phone, email, chat, or ticketing system
Diagnose and resolve hardware/software issues in clinical systems
Log, categorize, and prioritize incidents with detailed documentation
Escalate complex issues to higher-level teams or vendors
Assist clinicians with application use and training
Contribute to knowledge base articles and troubleshooting guides
Ensure compliance with healthcare regulations (HIPAA, etc.)
Collaborate with clinical staff, IT teams, and vendors

Qualifications

Strong understanding of healthcare workflows, clinical applications, and EHR systems
Familiarity with healthcare compliance standards
Excellent communication skills
Strong problem-solving and customer service orientation
Ability to multitask in a fast-paced environment

Mandatory Requirements

Strong Clinical/Healthcare background
Relevant Service Desk experience
Excellent English communication skills (minimum C1 proficiency level)
Must be amenable to client and program requirements

Collaborate with clinical staff, IT teams, and vendors

Qualifications

Strong understanding of healthcare workflows, clinical applications, and EHR systems
Familiarity with healthcare compliance standards
Excellent communication skills
Strong problem-solving and customer service orientation
Ability to multitask in a fast-paced environment

Preferred Experience

IT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools
Experience troubleshooting healthcare applications and EHR systems
Basic knowledge of ITIL processes in SLA-driven environments
BPO experience is not required but a strong Healthcare Servic

Pre-Screening Notes:
Years of relevant experience:
Experience with Clinical/Healthcare
Experience with IT Service Desk (L1/L2) support
Experience with EHR system
BPO Experience
Last drawn salary
Expected salary

Role

Medical Helpdesk

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Medical Professional / Healthcare Practitioner / Technician

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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