Clients Service Account Manager

Gratitude Inc

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2 months ago

Clients Service Account Manager

3-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Client Servicing Customer Care

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Job Summary: As a Client Service Account Manager,

you will be a key advisor to our clients, providing strategic advice and consultation. You will partner with internal teams to develop and implement business plans that meet and exceed client expectations, ensuring compliance with risk policies and practices.

Work Onsite; Taguig

Job Responsibilities:

- Service a portfolio of large corporate or financial institution clients.

- Provide advice and consultation on decision-making as a key advisor to the client.

- Act as a proactive partner, assessing client satisfaction and identifying service improvement opportunities.

- Identify and address product/service gaps, leveraging Treasury Services capabilities.

- Partner with internal teams to develop strategic and tactical business plans.

- Recommend and participate in product enhancements and service delivery plans.

- Meet with clients periodically to stay appraised of their needs.

- Work closely with internal partners to identify areas for improvement and efficiency.

- Advocate on behalf of clients to provide an exceptional service experience.

- Ensure client's compliance with risk policies and educate clients on risk/legal requirements.

- Serve as the primary contact for strategic account issues.

Required Qualifications, Capabilities, and Skills:

- Minimum of 3 years of relevant industry and/or functional experience.

- Understanding of core Treasury Services product sets.

- Ability to present oral and written communication clearly and confidently.

- Effective time management in a fast-paced environment.

- Ability to partner with internal colleagues and external clients.

- Sound judgment in decision-making and risk evaluation.

- Flexibility with working hours and use of virtual connectivity tools.

Preferred Qualifications, Capabilities, and Skills:

- Experience in client service within the financial industry.

- Strong analytical skills to assess client needs and service satisfaction.

- Ability to lead and influence cross-functional teams.

- Proficiency in virtual connectivity tools and technology platforms.

PROCESS:

Interview process: Human Resource Interview > Communication Skills Assessment > Hiring Manager Interview.

Both onsite and Zoom interviews are available for Human Resources.

Internal recruiters will be sharing the Zoom details for candidates opting for virtual interviews. The assigned recruiter will provide the Zoom details directly to the candidate once scheduling is confirmed.

Interviews are conducted during recruitment hours (8AM–7PM, Monday to Friday). Candidates who pass the HR interview can choose their preferred schedule for the Communication Skills Assessment and Hiring Manager Interview from available slots.

PRESCREENING

Do you have prior experience in client servicing, account management, or customer success? If yes, how many years?

Do you have experience assisting clients with trade finance or risk management products such as letters of credit, bank guarantees, or FX solutions?

What is your expected salary range?

What is your last drawn salary?

OK to work - onsite?

Role

Customer Success Specialist

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.