Client Services Manager
Gratitude IncClient Services Manager
Job Description
Key Skills
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*JOB TITLE: Client Services Manager*
*PROGRAM: Travel and Hospitality*
*WORK LOCATION: MOA*
*WORK SETUP & SCHEDULE: Onsite / Night Shift*
*SALARY: Up to P110,000 Package*
*START DATE: ASAP
*JOB DETAILS:*
*What you'll be doing:*
- Manage a team of customer service representatives, providing coaching, training and performance feedback
- Monitor and analyze team and individual performance metrics to identify areas for improvement
- Implement effective quality assurance processes and provide feedback to drive operational excellence
- Collaborate with department heads to optimize workflows and implement new policies or procedures
- Foster a positive, motivating team environment to support high staff engagement and retention
- Identify and address any operational issues, escalating to senior management as needed
- Ensure full compliance with client requirements, contractual obligations and internal policies
*What we're looking for:*
- Minimum of 3 years' CS Manager experience in a BPO environment
- Minimum 1-2 years' experience in a contact center operations supervisory role
- Strong people management skills with the ability to lead, motivate and develop a team
- Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
- Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
- Proficient in using contact center software and reporting tools
- Understanding of contact center metrics and the ability to drive performance improvements
- Familiarity with compliance and quality assurance processes in a contact center environment
- Willing to work on a shifting schedule
*Recruitment Process: TA Interview, Ops Interview, and Client Interview*
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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