Client Service Associate

Gratitude Inc

852 Views

3 months ago

Client Service Associate

1-5 Year(s)

20 - 30 Thousand p.m

Cebu Central Visayas

Job Description

Key Skills

MIS Reports Programming Genesys PowerBI VBA BPO Skills BPO Operations BPO industry BPO Hiring MS PowerBI MIS Experience

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Job title: MIS Executive

Domain: Medical Device

Work Set up: On-site in Cebu

Amenable to work in graveyard shift, shifting schedules including holidays and weekends

Qualifications:

• College Graduate/UG of 2 years (completed 4 sems) of any field

• Knowledgeable in analytics and has advanced knowledge & usage of MS Excel

• 1 - 2 years experience in a reporting role

• Must have experience using Genesys, PowerBI/VBA/Programming and Macros (working with large data sets)

• Availability: ASAP joiner is advantage

Mandatory Skills

• Advanced knowledge & usage of MS Excel/Advanced Excel, PowerBI/VBA/Programming and Macros (working with large data sets)

• Experience of using Genesys tool

• Good Communication skills

• Flexible for 24x7 shift timings

• open for Split week offs if required

• Strong Analytical and Problem-solving skills. Proven experience analyzing, interpreting and summarizing complex data as it relates to call center technologies

Roles & Responsibilities:

• Proactively interact with multiple internal/external stakeholders on a daily, weekly and monthly basis for requirements and support required.

• Analyze data and reports from various sources and provide actionable insights and suggestions.

• Responsible for generating, maintaining, consolidating and tracking various reports and sending it to customers daily

• Downloading data from client portal & sharing in a specific requested format

• Work as per the client requirement & adapt the changes based on instructions

• Maintaining TAT/SLA of sharing Reports to the Client at all times.

• Prepare Adhoc reports based on the requirements from the stakeholders.

• Identify the opportunities of automating on the reports, snapshots and dashboards using advanced formulae, Macros and other techniques .

• Consolidate, sort, organize and summarize data using basic mathematical operations

• Evaluate current processes and procedures and identify issues along with the solution

• Interpret data and metrics using charts, tables and other graphics in Microsoft Excel (primarily) and PowerPoint

Role

MIS Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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