Team Leader (Medical Device Complaints Handling’
Gratitude IncTeam Leader (Medical Device Complaints Handling’
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Requirements:
• Excellent communication skills
• Bachelor of Science in Nursing or Pharmacy or any allied science courses
• 3-4 years of work experience in medical device complaint handling
• With team management of at least 2 years in a BPO setting
• Has knowledge and experience in medical device complaint handling
• Can start ASAP
• College/Bachelor’s Graduate (any course)
• Willing to work onsite
• Okay to work on a night and shift schedule
Responsibilities:
• Overall responsibility for achieving Client’s service level expectations and maintaining high-quality delivery
• Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies
• Has a clear understanding of customer KPIs.
• Understand the relationship between PFMEA and the Quality Control Plan
• Identifies and coordinates PFMEA/ Quality Control Plan improvements.
• Manages efficient work allocation and tracks the overall performance of team members
• Manages daily team attendance
• Manages team attrition
• Ensures floor policies are followed
• Manages administrative tasks
• Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems
• Keeps all company information which includes customer information confidential and secured
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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