Career Opportunity: Top-Tier Telco Account Specialist

Gratitude Inc

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8 hours ago

Career Opportunity: Top-Tier Telco Account Specialist

0-2 Year(s)

Manila

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Job Description

Key Skills

BPO Skills

3 candidate(s) have already applied for this Job. Apply now

We are currently pooling experienced professionals for our premium, high-volume Telecommunications account. This role demands highly resilient individuals capable of delivering technical support, billing resolution, and retention solutions for a global telco market.

Minimum Qualifications:

Education: Minimum of a Senior High School Graduate.

Experience: Strictly open to experienced professionals only (minimum of six months of prior BPO experience required).

Core Responsibilities:

* Troubleshoot network, device, and service connectivity issues efficiently.

* Manage complex billing disputes and provide accurate account updates.

* Recommend tailored service upgrades to enhance customer retention.

What We Offer:

* Industry-leading basic salary with premium telco allowances.

* Uncapped performance incentives and account bonuses.

* Comprehensive medical and dental benefits (HMO) upon day one.

If you are an experienced BPO agent looking for a challenging yet highly rewarding account, this is your next career step. Submit your application today for prioritized screening.

Role

Customer Service Executive -Chat

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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