Cantonese Bilingual Support Specialist
Gratitude IncCantonese Bilingual Support Specialist
Job Description
Key Skills
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JOB TITLE: Cantonese Bilingual Support Specialist - Collections / O2C Exp Preferred - Up to PHP 130k + Incentives - QC
Location: Quezon City - 100% Onsite
Work Setup: Shifting / Night Shift
Salary: PHP 52,212.67 - PHP 130,114.00 + PHP 20,000 Sign-On Bonus + Incentives
Hiring: ASAP - 28 Slots Available
ABOUT THE ROLE:
We are urgently hiring 28 Cantonese Language Specialists to support Cantonese-speaking customers via phone, chat, and email.
WHAT'S IN IT FOR YOU:
HMO + Life Insurance
Paid Training + Permanent Employment Opportunity
Free Parking
Company Events
PHP 20,000 Sign-On Bonus + Performance Incentives
YOUR ROLE:
Handle customer interactions in Cantonese and English across phone, chat, and email
Assist with account inquiries, billing concerns, service requests, and product information
Deliver excellent customer experience and resolve issues efficiently
Accurately document interactions in company systems
Meet targets for quality, productivity, attendance, and customer satisfaction
Perform other tasks as assigned
WHO WE'RE LOOKING FOR:
Fluent in Cantonese - can speak naturally, fluently, and spontaneously in a professional setting
Able to understand complex, extended conversations including implied meanings
With conversational / working English - training and systems are in English
Open to candidates with or without BPO experience
Background in Collections and knowledge of Order-to-Cash - O2C - process is highly preferred but not required
Must be eligible to work in the Philippines
Open to non-Filipino applicants with Temporary Resident Visa - TRV
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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