Business Intelligence Manager – WFM
Gratitude IncBusiness Intelligence Manager – WFM
Job Description
Key Skills
27 candidate(s) have already applied for this Job. Apply now
Location: McKinley 6, McKinley Hill, Fort Bonifacio, Taguig
Work Setup: Hybrid
Schedule: Shifting
Lead BI. Shape Smarter Workforce Decisions.
We’re looking for a Business Intelligence Manager – WFM who can combine strong BI leadership, technical expertise, and emerging AI capabilities to turn workforce data into smarter business decisions.
What You’ll Do
Lead BI initiatives supporting Workforce Management (WFM) and business operations
Drive development of new solutions for complex projects and processes
Translate business requirements into data-driven solutions and actionable insights
Lead, coach, and mentor BI specialists across multiple levels
Establish and improve BI processes, standards, and best practices
Partner with stakeholders to identify opportunities for automation and optimization
Apply AI tools and technologies to improve analytics, productivity, and solution development
Support strategic and tactical business initiatives through data and technology
What We’re Looking For
1–2+ years of managerial experience in Business Intelligence
Strong understanding of BI, analytics, and WFM
Knowledge of AI tools, such as OpenAI Codex, Claude, or similar AI initiatives
Solid understanding of programming languages and technology stacks
Strong analytical, problem-solving, and decision-making skills
Proven ability to lead, coach, and develop technical teams
Comfortable working in a hybrid setup and shifting schedule
Your Next Move Starts Here
If you have the BI leadership + technical + AI mindset to drive smarter workforce solutions, send your updated CV with your BI management experience, AI exposure, programming skills, and team size clearly reflected.
Quick Screening
How many years of BI managerial experience do you have?
Which AI tools have you used professionally?
What programming languages or tech stacks are you proficient in?
How many people have you managed?
Are you amenable to the hybrid setup, shifting schedule, and McKinley location?
Last drawn salary:
Expected salary:
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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