Business Analyst (Project Management and Transformation) | Very Urgent

Gratitude Inc

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16 hours ago

Business Analyst (Project Management and Transformation) | Very Urgent

3-5 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Business Analytics Business Transformation Customer Service Project management Communication Skills BPMS tools BPO Experience Lean six sigma / PMP certified

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Job Title: Business Analyst (Project Management and Transformation)
Location : Eastwood, Quezon City, Philippines
Work set up and shift: Hybrid must be flexible 3-4 days onsite
Day shift, requires flexibility with different time zones

Role and Responsibilities:
● Understand and analyze the current business processes, systems, and models.
Identify areas that could benefit from digital transformation
● Collaborate with stakeholders to gather and define business requirements for the
digital transformation initiative
● Use data analysis tools and techniques to identify trends, insights, and areas of
improvement that can guide the digital transformation strategy
● Work with technical team, alliance or partners to Develop and design digital solutions
to meet the identified business needs
● Coordinate with IT teams, third party or internal project managers, and other
stakeholders to ensure the successful implementation of digital transformation
initiatives. This may involve setting tasks, timelines, and resources for the project
● Assist in managing change as the organization transitions to new digital systems and
processes. This could involve training users, providing support, and addressing any
resistance to change
● Communicate effectively with all stakeholders, including management, IT staff, and
end-users. This may involve presenting recommendations, getting buy-in for initiatives,
and updating stakeholders on project progress
● Ensure continuous learning to be able to get updated of the latest digital technology
trends and how they could be leveraged to benefit our customers
● Identify potential risks associated with digital transformation initiatives and develop
plans to mitigate these risks
● Monitor the performance of digital transformation initiatives and make
recommendations for improvements. This could involve tracking key performance
indicators (KPIs), conducting post-implementation reviews, and making adjustments as
necessary

Qualifications:
● Knowledge (including education and experience)
● Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience as
Process Improvement and Business Transformation in the domains Social Media/
Healthcare/Life Sciences/Telecom/FnA/Manufacturing/ HiTech/Retail/BFSI/Ecommerce

Skills

Role

Business/EDP Analyst

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Rosemary Julius

Recruiter - Gratitude Inc

NA, tanzania

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