BPO Workforce Management Executive

Gratitude Inc

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1 month ago

BPO Workforce Management Executive

3-5 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Access Platform Microsoft Excel Scheduling WFM System WFM tools Scheduling Analyst WFM. WFM Analyst RTA tool BPO Experience At least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEX MS Word forecasting. BPO Experience is a must WFM tools (e.g., NICE, Verint, Aspect) Proficiency in Workforce Management tools (e.g., Verint or similar platforms).

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Job title: Workforce Management Executive
Work set up: Onsite Tech Tower, Cebu Business Park
Work shift: Midshift
Salary: negotiable based on experience
Experience: 3-5 years
Start date: ASAP

Qualifications:
• College Graduate
• 3-5+ years experience as WFM or RTA
• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required
• Excellent verbal & written communication & presentation skills
• Good Interpersonal & people management skills with good problem solving approach
• Expert knowledge in Forecasting & Scheduling
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• WFM Tool Competency (Verint, Genesysy etc..)
RTA/ MIS Experience is advantageous
• Can work with minimal supervision and has initiative

Recruitment Process:

Initial Interview: HRI (Human Resource Interview) c/o Cyna
Technical Assessment: Onsite
L1 interview: Onsite
L2 interview: Onsite

Role

WFM

Timings

Afternoon Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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