BPO Service Delivery Manager - Wealth Investment and Asset Manager

Gratitude Inc

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1 week ago

BPO Service Delivery Manager - Wealth Investment and Asset Manager

3-10 Year(s)

85 - 100 Thousand p.m

Manila (Pasig, Taguig)

Job Description

Key Skills

Project management Asset management investment banking CSAT Risk and Complaince BPO call centre Bachelor's Degree Business & Financial Knowledge Financial Analysis Financial Reporting Solid Managerial Experience MBA is preferred Fund Servicing Manager Fund Management Wealth and Asset Management Bachelor in Business/ Finance/ Accounting business management Mutual fund operations managerial experience/leadership experience Proficiency in MS Office, QA tools, and CRM/contact center systems.

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Job Title: BPO Service Delivery Manager - Wealth Investment and Asset Management

Work Set-up: 100% onsite in either Pasig or Taguig

Work shift: Night shift

Salary range: Up to PHP 100,000

Your future duties and responsibilities:

• Developing and implementing strategic plans to improve operational efficiency and achieve business goals.

• Managing the overall performance of the Wealth Investment and Asset Management division, including client satisfaction, quality assurance, and cost management.

• Leading and supervising a team of managers and professionals to ensure smooth operations and high productivity.

• Establishing and maintaining strong relationships with clients, understanding their needs, and providing solutions to meet their requirements.

• Analyzing market trends, identifying new business opportunities, and recommending strategies to expand the Wealth Investment and Asset Management services.

• Overseeing budgeting, forecasting, and financial reporting for the BPO division.

QUALIFICATIONS:

• College graduate

• Bachelor's degree in Business Administration, Management, or related field; MBA is often preferred.

• Extensive experience in Wealth Investment, Asset Management, Fund Servicing, Fund Accounting, Risk & Compliance, Equity Fund, Unit Trust Pricing, Client Services, Financial Portfolio Lifecycle, CSAT standpoint, Stock Market, Investment, Mutual Funds, Products, with a proven track record of successful leadership.

• Strong understanding of BPO industry trends, best practices, and technologies.

• Excellent communication, negotiation, and interpersonal skills.

• Strategic thinking, problem-solving abilities, and decision-making skills.

• Ability to work under pressure, prioritize tasks, and meet deadlines.

• With experience handling delivery teams

• Must have experience in Contact Centre operations/BPO

• With at least 3 yrs+ experience in Project Management

• With at least 3 years of managerial experience.

Role

Client Servicing/Key Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

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