Assistant Manager-Operations (Spanish Bilingual)
Gratitude IncAssistant Manager-Operations (Spanish Bilingual)
Job Description
Key Skills
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Job title: Assistant Manager-Operations (Spanish Bilingual)
Campaign: Banking & Financial Services
Location: Bridgetowne, Quezon City
Salary: 60,000.00
Shift: Nigh Shift
Target Start Date: ASAP
Qualifications:
• 3 years exp as a Spanish Bilingual Supervisor in the BPO with 3 years of CS background Financial /Mortgage experience is a plus.
• Excellent Communication Skills.
• Should be fluent in Spanish and must have Spanish certification for at least an intermediate level.
• Great People Management skills with proven record in critical and analytical thinking.
• Experience in client engagement.
• Amenable to US shift timings.
• Amenable to work onsite in Quezon City.
Other Details:
Lead a team of bilingual (English and Spanish) associates. Promoting mortgage products, continually engaging with a pipeline of customers and help them retain their home via servicing and collection efforts, while maintaining compliance with current client, federal and investor guidelines
**must have Spanish certification for at least an intermediate level**
2 Levels of interview - with Spanish Language proficiency assessment
Role
Deputy Manager-Operations
Timings
Night Shift (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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