Asset Servicing Assistant Vice President

Gratitude Inc

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20 hours ago

Asset Servicing Assistant Vice President

0-2 Year(s)

Manila

Job Description

Key Skills

Accuracy Communication Skills Client Relationship Good analytical skills

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Job Summary: As an Asset Servicing Assistant Vice President within the Wealth Management Operations team, you will collaborate with global business and client-facing teams to efficiently manage corporate and class actions across various markets. You will drive strategic projects and shape the future of Operations, ensuring business activities are conducted efficiently, controlled, and timely by understanding, reviewing, and implementing processes, systems, and procedures in a growing business with complex product offerings. This position is crucial for seamless asset servicing execution, emphasizing leadership, operational excellence, and technological innovation to enhance service delivery and drive digital transformation.

Job Responsibilities:

Manage the entire life cycle of corporate actions, including mandatory, voluntary, and choice corporate actions, ensuring accurate and timely processing to meet client and regulatory requirements.

Oversee all aspects of class actions, proxy, and structured products, from initiation to resolution, ensuring compliance and optimal outcomes for clients.

Drive performance management, staff development, training, operational controls, and policy adherence.

Foster a culture of continuous learning and development by implementing structured career pathing initiatives that align individual goals with organizational objectives.

Provide mentoring and coaching to team members, encouraging professional growth and skill enhancement.

Collaborate with Client Services, Bankers, Custody teams, and other Operations organizations to enhance client experience.

Drive the transformation agenda and work with global teams such as Technology and other transformation groups.

Lead through effective communication, influence, and people management to drive results.

Operate effectively in a high-volume, rapid-paced, deadline-oriented environment, manage KPIs to ensure quality and timeliness, and make data-driven decisions for enhanced client experience.

Proactively manage escalations related to delivery issues, promote process improvement ideas, share best practices, manage risk, identify issues, and escalate as necessary.

Create an effective control environment within the team, assist in developing, implementing, and periodically performing key controls, and establish effective partnerships with onshore leads/stakeholders through proactive communication, business reviews, and governance models.

Required Qualifications, Capabilities, and Skills:

Strong knowledge of Asset Servicing and Securities Market.

Proficient in SWIFT Messages and Financial Markets.

High proficiency in Microsoft Office.

Ability to manage operations with minimal or no supervision.

Act as the first level of escalation for complex issues.

Ensure accurate and timely completion of operational procedures.

Understand, follow, and demonstrate compliance with all Risk and Control regulations.

Identify, evaluate, and deliver process improvement initiatives.

Ensure that documentation is maintained up to date.

Monitor and chase queries to ensure timely completion based on deadlines, urgency, and escalations.

Conduct process training for new joiners.

Preferred Qualifications, Capabilities, and Skills:

Strong analytical skills with high accuracy and attention to detail.

Excellent communication skills, both verbal and written.

Strong client focus: adhering to response time to clients and maintaining high client satisfaction.

Demonstrated leadership skills: collaborate with and lead others by influence to achieve objectives, with an aptitude for decision-making and problem-solving.

Assertiveness: willingness and ability to challenge the status quo and express opinions.

Strong team player and strong interpersonal skills: can build effective business relationships with cross-functional/geographical teams and coordinate with teams to action items.

Adaptability: effectively organize and prioritize work to meet stringent deadlines.

Role

Lead Assistant Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mary Nkechi Linus

Recruiter - Gratitude Inc

NA, nigeria

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Manila, Philippines

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