AML REGULATORY COMPLIANCE SUPERVISOR

Gratitude Inc

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4 days ago

AML REGULATORY COMPLIANCE SUPERVISOR

3-5 Year(s)

Manila (Alabang Muntinlupa City)

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Job Description

Key Skills

KYC

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Work Setup: Onsite/Hybrid | Taguig or Cubao, Quezon City
Shift: Night Shift | Weekends Off
Headcount: 1

Job Overview

We are looking for an experienced AML Regulatory Compliance Supervisor to lead a team of KYC Analysts and oversee day-to-day operational delivery, analyst performance, quality, and compliance outcomes.

The ideal candidate will have strong KYC operations and people-management experience, with the ability to handle complex cases, coach analysts, manage operational risks, and drive consistent SLA and quality performance.

Key Responsibilities

Lead a team of KYC Analysts, managing SLA, quality, productivity, adherence, and team performance metrics.
Allocate workloads, manage queues, and rebalance team capacity to meet daily and weekly volume targets.
Conduct first-line reviews and approvals of complex or high-risk KYC cases requiring Team Lead sign-off.
Facilitate daily huddles and regular 1:1 sessions, providing coaching based on scorecards and QC feedback.
Support analyst ramp-up, monitor performance tiers, and implement early interventions for at-risk performers.
Partner with Quality Control teams to identify and address defect trends through coaching, retraining, and process improvements.
Manage attendance, shrinkage, and adherence while maintaining accurate documentation of capacity and performance issues.
Identify and address attrition risks through employee engagement, recognition, and proactive performance management.
Escalate operational risks such as volume spikes, system issues, SOP gaps, and capacity constraints with clear data and recommended actions.
Support Weekly Business Review (WBR) preparation through accurate performance reporting, root-cause analysis, and operational insights.
Coordinate with Training teams to onboard new hires and address knowledge gaps identified during the ramp-up period.

Qualifications

3–5 years of relevant KYC experience in AML, KYC, financial crime compliance, or related operations.
Proven experience as a KYC Team Lead or Supervisor.
At least 3 years of supervisory/people-management experience.
Strong understanding of KYC processes, AML compliance, customer due diligence, and risk-based case handling.
Experience handling complex or high-risk cases and performing quality reviews.
Strong knowledge of SLA, productivity, quality, adherence, and performance management.
Excellent coaching, communication, analytical, and problem-solving skills.
Ability to manage operational escalations and make data-driven decisions in a fast-paced environment.

Eligibility

Applicants must currently be based in the Philippines and have the legal right to live and work in the country.
Must be willing to work onsite/hybrid in Taguig or Cubao, Quezon City.
Must be amenable to a night shift schedule.

Interested candidates: Please send your updated CV in PDF format, clearly highlighting relevant KYC, AML, financial crime compliance, Team Lead, supervisory, and people-management experience.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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