AML Regulatory Compliance Associate Manager

Gratitude Inc

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AML Regulatory Compliance Associate Manager

5-8 Year(s)

Manila (Taguig)

Job Description

Key Skills

SLA Requirements KYC CDD

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JOB TITLE: AML Regulatory Compliance Associate Manager

WORK SETUP: Onsite in Taguig

WORK SHIFT: Shifting

SKILLS AND QUALIFICATIONS:

• 5-8 years of relevant KYC/AML experience.

• Minimum 5 years of supervisory or people management experience.

• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.

• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.

• Excellent stakeholder management, communication, and leadership skills.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Additional Information:

• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mary Nkechi Linus

Recruiter - Gratitude Inc

NA, nigeria

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