Customer service representative
EXL ServiceCustomer service representative
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Assist customers with inquiries and provide effective solutions.
Handle customer complaints and ensure high satisfaction levels.
Document and track customer interactions accurately.
Collaborate with team members to improve service delivery.
Stay updated on product knowledge and policy changes.
Requirements
Educational Qualifications: Atleast Hgrad with 1 year financial account, at least hgrad/SHS with 1 year auto insurance experience, /atleast 2ndyr undergrad with no back subjects with atleast 1year experience in bpo in bpo any field.
Experience Level: 1–2 years.
Skills and Competencies: Strong customer service and interpersonal skills.
Skills and Competencies: Previous experience in an insurance environment is a plus.
Qualities and Traits: Excellent communication skills and a positive attitude.
Working Conditions: Fast-paced and dynamic work environment.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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