Customer Service Executive ( Mandarin + English) E- Hailing Taiwan

Gratitude Inc

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1 week ago

Customer Service Executive ( Mandarin + English) E- Hailing Taiwan

2-4 Year(s)

Johor (Johor Bahru)

Job Description

Key Skills

Customer Service BPO Skills mandarin + english speaker

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Job Title: Customer Service Executive ( Mandarin + English) E- Hailing Taiwan

Work shift: 24 Hours Rotational (Compulsory working on Public Holidays and Weekends)
Working days: 6
Shuttle service provided: Yes

Qualifications:
-18 years old, completed with SPM, UEC, and IGCSE certificates.
-Language Proficiency: Can speak traditional Mandarin & English

Location: Johor Bahru

Job Description:
-Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products
-Exceeding customer expectation in terms of customer service & accurate information.
-Working in a team to achieve the required KPI elements and SLA.
-Proficient in computer typing skills
-Ability to handle multiple tasks in a fast-paced environment.
-Good computer literacy

Interview Mode: Walk in (Virtual interview is acceptable for Outstation candidates) and

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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