Customer Service Executive (Native Japanese)
Gratitude IncCustomer Service Executive (Native Japanese)
Job Description
Key Skills
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Shift window: Mon-Sun 24h rotational shift / 8h + 1.5h break
Day off: 2 days off including weekdays, weekends & replacement leave for PH in Malaysia
Work Location: Ara Damansara
Employment term: 2 years as per Malaysian Work Permit (renewable)
Languages: Japanese (Native only)
Native Japanese in Malaysia or willing to relocate in Malaysia
Salary package:
• Basic salary: RM8000
• KPI: max RM370
• Shift allowance: max RM1200
Benefit:
• Annual Leave: 12 days
• Sick leave: 14 days
• Compassionate leave: 3 days
• Replacement leave: for working on Malaysian PH
• Medical, dental & life insurance provided (PM care)
• Relocation support in Japanese provided:
-Malaysian Work Permit
-One-way flight ticket to Malaysia
-2-weeks hotel stay
-Airport pickup service to hotel
-Introducing property agent
-Support to find schools for kids
• Free commuter shuttle van service in Ara Damansara
• Bank opening session at office
• Free English lessons at office
• Free coffee machine at office
Job descriptions:
Managing service inquiries & complaint coming from Japanese customers located in Japan via phone calls, email, chat.
Training:
1 month Training conducted in Japanese
Assessment flow:
HR interview (Online/Camera off) > Online test & Ops interview (Online/Camera on) > offer
Required documents:
Application form, CV(Japanese preferrable), Japanese typing test screenshot: (https://10fastfingers.com/typing-test/japanese)
Role
Customer Service Executive
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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