Associate Customer Support

Gratitude Inc

245 Views

2 weeks ago

Associate Customer Support

0-1 Year(s)

RM 8 - RM 10 Thousand p.m

melaka

Job Description

Key Skills

native japanese Japanese (read, write, & speak) JLPT N1

0 candidate(s) have already applied for this Job. Apply now

Position Summary:

Handle live contacts of customers and provide appropriate solution to their queries

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users

• Escalate priority issues per Client specifications to the immediate lead as applicable

• Provide inputs on process changes and best practices.

• Stay updated with new updates, process changes and updates.

• Maintain Exemplary Attendance and Punctuality

• Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

• Provide exemplary customer satisfaction

• Meet quality standards on all handled contacts

• Complete 9 hours of staffed time on all rostered days

• Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

• Excellent customer service skills

• Excellent verbal communication skills in Japanese

• Passionate towards serving the customer and displays high levels of customer obsession

• Open to work in rotational and night shifts

• Candidate must be college or vocational school graduates or possess comparable work experience

Key Highlights of the Requirement:

Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)

Global sourcing is open — candidates can be based anywhere in the world

Visa support will be provided for eligible candidates

Education:

High School Graduate: Requires at least 7~8 years of working experience.

Vocational College Graduate: Requires at least 4~5 years of working experience.

University Graduate/ To be Graduated in 2026: No working experience will be acceptable.

Role

Customer Service Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anitha Batamuriza

Recruiter - Gratitude Inc

NA, rwanda

1+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Selangor, Malaysia

Details