Associate Customer Support - Japanese Speaker URGENTLY HIRING
Gratitude IncAssociate Customer Support - Japanese Speaker URGENTLY HIRING
Job Description
Key Skills
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JOB DESCRIPTIONS
Are you fluent in Japanese and passionate about delivering exceptional customer experiences? Join a leading global organization as an Associate Customer Support Representative and help customers resolve their queries through high-quality service and support.
This is an excellent opportunity for Native Japanese Speakers and JLPT N1 Certified Professionals seeking an international career opportunity in Malaysia.
Location: Cyberjaya, Malaysia
Key Responsibilities
- Handle inbound customer inquiries via phone and provide timely resolutions.
- Deliver exceptional customer service while ensuring customer satisfaction.
- Escalate priority issues to team leads according to established procedures.
- Stay updated on product information, process changes, and service updates.
- Provide feedback on process improvements and best practices.
- Maintain excellent attendance, punctuality, and productivity standards.
- Support additional tasks and responsibilities assigned by management.
Key Performance Indicators (KPIs)
- Deliver outstanding customer satisfaction.
- Meet quality standards on all customer interactions.
- Maintain required staffed hours on scheduled workdays.
- Achieve productivity and performance targets within agreed service levels.
Qualifications
Language Requirements
- Native Japanese Speaker OR
- JLPT N1 Certification (Mandatory)
- JLPT N2 certification will not be considered.
- Strong verbal communication skills in Japanese.
Education & Experience Requirements
University Graduate / Graduating in 2026
- No prior work experience required.
Vocational College Graduate
- Minimum 4–5 years of work experience required.
High School Graduate
- Minimum 7–8 years of work experience required.
Preferred Qualifications
- Previous Customer Service experience is an advantage.
- Experience in E-commerce or Online Retail support is preferred.
- Strong problem-solving and communication skills.
- Customer-focused mindset with a passion for helping people.
- Willingness to work rotational shifts, including evening schedules.
Why Join Us?
- Competitive salary package
- Transportation and shift allowances.
- International work environment.
- Visa sponsorship support for eligible candidates.
- Career growth opportunities within a global organization.
- Opportunity to work and live in Malaysia.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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