AM – Digital CX (Product Manager)

Gratitude Inc

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2 months ago

AM – Digital CX (Product Manager)

1-22 Year(s)

Mumbai (virar, naigoan, miraroad, Kandivali, malad)

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Job Description

Key Skills

Customer Service MBA product manager Digital CX core Banking experience

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At GC, we’re proud to offer innovative products that meet the needs

of our customers. To help us continue expanding our offerings, we’re

in search of an experienced product manager to lead a

multidisciplinary development team. The ideal candidate will have a

keen eye for gaps in consumer product offerings and an innovative

mindset for filling them as measure of enhancing customer service at

GC. This person should be a highly skilled market analyst with a

proven ability to strategize the full lifecycle of a product, from

conception to release.

A key element of this role is the effective understanding of LOS/LMS

and communications systems with a keen eye on managing and

improving customer experience.

Role

● Conduct market research and customer feedback to identify business

requirements, customer pain points and opportunities for

improvements.

● Define product vision, strategy and roadmap for customer

communications and core systems (PLF)

● Communicate product strategy, goals and progress to internal and

external audiences, including senior management, business, CC,

operations.

● Work closely with business, tech, engineering, CC, and ops teams to

deliver high-quality products with quick time-to-market.

● Translate product strategy into detailed requirements for prototyping

and final development by engineering teams and do complete UAT

cycle.

● Drive product launches and collaborate with business, CC, ops, and

other stakeholders to ensure successful adoption and retention.

● Evaluate product performance and user behaviour using data and

analytics tools.

● Manage customer communications and requirements around core

systems to continuously improve customer experience.

● Act as a product evangelist and advocate for customer excellence

within the company and externally

● Drive and influence key business decisions across the company on

regular basis.

Qualification &

experience

● Years of experience – 5+ years

● Mandatory Qualification – MBA

● Experience owning technology products. Understanding of

LOS/LMS/communications systems a strong advantage

Essential skills

● Should have worked on customer experience initiatives involving

techno-functional projects.

● Expert level attention to detail and strong organizational

communication skills

Ideal candidate

● Proven work experience of at least 4 years as a product manager or

similar role in the banking or financial industry. PLF exposure highly

● Experience in creating and managing customer communications and

core banking system products or platforms.

● Solid technical background with understanding of software

development and web technologies

● Strong communication skills, both written and verbal, with the ability

to tailor your message to different audiences and contexts.

● Excellent presentation skills, with the ability to influence and

persuade others

● Ability to work effectively with cross-functional teams in a fast-

paced environment.

● Experience owning/driving roadmap strategy and definition.

● Proven success in overseeing all elements of the product

development lifecycle

Note:-

The years of exp can be less/more whatever fits the comp range of 17 LPA (INCLUSIVE OF 10% VARIABLE).

Candidates with Product Management Experience is what we are seeking and only from the Banking & Financial Services/NBFC industry with exposure to LMS/LOS systems.

This for Godrej Capital at vikhroli mumbai

Sr Manager CTC bracket max 15 lacs

Avp max 25 lacs

Role

Others

Timings

Rotational Shifts (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Functional Area

Top Management

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