Customer Service Representative | e-Commerce Social Media Account

TDCX

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3 weeks ago

Customer Service Representative | e-Commerce Social Media Account

0-1 Year(s)

20 - 25 Thousand p.m

Manila (Ortigas)

Job Description

Key Skills

Call Center Customer Service International Call Centre BPO industry BPO Call center International BPO BPO/ITES Voice and non-voice Strong English Communication Skills

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#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.

Become and remain knowledgeable and passionate about leading E-commerce products and services standards.

Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.

Review the reported issues within agreed turnaround times and standards of quality.

Escalate issues to immediate supervisor following proper escalation procedures.

Capable of coping with peaks in contact volumes during promotion seasons.

Complete and pass all required basic product related trainings.

Who are we looking for?

Completed at least 2 years in college

Must have at least 6 months experience in a voice and non-voice (email or chat) campaign

Proficient in handling both inbound and outbound calls

Typing speed of at least 40 words per minute

Experience working with eCommerce platforms is a plus

Excellent communication skills rated at a C1 level

Willing to work in rotating shifts

Can work in Ortigas Center, Pasig City

How to apply?

Online

Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite

Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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