Senior Salesforce Administrator needed in Taguig City

Gratitude Inc

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2 months ago

Senior Salesforce Administrator needed in Taguig City

5-7 Year(s)

Manila (Taguig)

Job Description

Key Skills

Salesforce Administration Salesforce Marketing Cloud Salesforce Integration Salesforce Sales Cloud Salesforce Solution Design Technical Proficiency

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Job title: Senior Salesforce Administrator

Work location and set up: Hybrid, Taguig (2 days/week onsite)

Work schedule: 3 pm-12 mn

Salary: Up to Php 110,000 (Salary will depend on the experience)

Experience: 5+ years

Headcount: 2

Target start date: March 1, 2024

Non-negotiable skills:

o Salesforce clouds: Sales and Experience Cloud

o Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices

o Business support – documentation and requirement gathering

o Project support and leadership – adept at planning and understanding of the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.

Position Description:

CGI is seeking a Senior Salesforce Admin a key member to our Salesforce Solutions practice, to deliver top-notch implementation, customization, configuration, and training services to CGI’s Salesforce customer base. In this role, you will collaborate with our customers to provide them with a competitive advantage and business value through Cloud technology.

Your future duties and responsibilities:

• Participate in requirements gathering with clients, analyze and review business functional and technical requirements

• Work with clients, either on-site or remotely, to understand their business processes and strategies as it relates to Salesforce.com

• Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects

• Design, configure, and deploy Salesforce to customers and customize modules to their specific business needs independently or with a team

• Reliably deliver Salesforce Administration solutions to clients, with minimal oversight

• Produce estimates at a component level

• Discover, document, and analyze key processes

• Build reports and dashboards, as needed, to gauge project success

• Provide training on new customizations or new implementations to customers

• May work on concurrent projects at various stages in their life cycle

• May participate in data conversions during the project life cycle

• Effectively manage customer expectations and communicate status updates of projects to various stakeholders, i.e., internal CGI management, and external customers of varying levels of management

• Able to train junior teammates

• Participate in knowledge-sharing activities

Required qualifications to be successful in this role:

• 5+ years of Salesforce Administration experience

• Salesforce clouds: Sales and Experience Cloud

• Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices

• Business support – creative problem-solving skills; documentation; requirement gathering

• Project support and leadership – adept at planning and understanding the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.

• Agile methodology

• Effective English communication and confidence in direct interaction with onshore

• Strong analytical and planning skills

• Ability to work independently and as part of a team

• Must be amenable to working onsite 2 days a week in McKinley, Taguig.

Skills:

Salesforce Sales Cloud

Salesforce Solution Design

Salesforce Integration

Salesforce Marketing Cloud

Salesforce Administrator

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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