Senior Salesforce Administrator (Hybrid - BPO)

Gratitude Inc

815 Views

3 months ago

Senior Salesforce Administrator (Hybrid - BPO)

5-7 Year(s)

50 - 110 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Leadership Salesforce Salesforce Administration Business Strategy Technical Proficiency

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Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have an urgent hiring for a Senior Salesforce Administrator (hybrid) with strong relevant experience for our BPO Partner located in Taguig.

Job title: Senior Salesforce Administrator

Work location and set up: Hybrid, Taguig (2 days/week onsite)

Work schedule: 3 pm-12 mn

Salary: Up to Php 110,000 (Salary will depend on the experience)

Experience: 5+ years

Headcount: 2

Target start date: March 1, 2024

Non-negotiable skills:

Salesforce Clouds: Sales and Experience Cloud

Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices

Business support – documentation and requirement gathering

Project support and leadership – adept at planning and understanding of the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.

Position Description:

The company is seeking a Senior Salesforce Admin a key member to our Salesforce Solutions practice, to deliver top-notch implementation, customization, configuration, and training services to the company's Salesforce customer base. In this role, you will collaborate with our customers to provide them with a competitive advantage and business value through Cloud technology.

Your future duties and responsibilities:

Participate in requirements gathering with clients, analyze and review business functional and technical requirements

Work with clients, either on-site or remotely, to understand their business processes and strategies as it relate to Salesforce.com

Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects

Design, configure, and deploy Salesforce to customers and customize modules to their specific business needs independently or with a team

Reliably deliver Salesforce Administration solutions to clients, with minimal oversight

Produce estimates at a component level

Discover, document, and analyze key processes

Build reports and dashboards, as needed, to gauge project success

Provide training on new customizations or new implementations to customers

May work on concurrent projects at various stages in their life cycle

May participate in data conversions during the project life cycle

Effectively manage customer expectations and communicate status updates of projects to various stakeholders, i.e., internal management, and external customers of varying levels of management

Able to train junior teammates

Participate in knowledge-sharing activities

Required qualifications to be successful in this role:

5+ years of Salesforce Administration experience

Salesforce Clouds: Sales and Experience Cloud

Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices

Business support – creative problem-solving skills; documentation; requirement gathering

Project support and leadership – adept at planning and understanding the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.

Agile methodology

Effective English communication and confidence in direct interaction with onshore

Strong analytical and planning skills

Ability to work independently and as part of a team

Must be amenable to working onsite 2 days a week in McKinley, Taguig.

Skills:

Salesforce Sales Cloud - 6 year(s)

Salesforce Solution Design - 6 year(s)

Salesforce Integration - 3 year(s)

Salesforce Marketing Cloud - 3 year(s)

Salesforce Administrator

To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

APPLY NOW!

Role

Consultants

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

IT Software/Hardware

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