Knowledge Management Lead

Gratitude Inc

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2 months ago

Knowledge Management Lead

5-8 Year(s)

75 - 130 Thousand p.m

Manila

Job Description

Key Skills

ITIL Stakeholder Management Onsite-Offshore Management

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Job Title: Knowledge Management Lead

Work Location: BGC Taguig or Makati

Shift: Night Shift/ Shifting

Work Set-up: RTWO/ Hybrid

Salary range: 75- 130K Basic

Desired experience range: 5-8 years

Must-Have:

•   10-12 years of experience in defining, documenting, implementing and enforcing Knowledge Management process

•   ITIL 4 Foundation or at-least ITIL V3 Foundation certificate

•   Excellent Verbal & Written communication skills.

•   Hands-on experience in managing the Knowledge Articles

•   Experience in identifying knowledge articles/ documents, categorizing them and ensuring latest and approved knowledge is available to the authorized stakeholders

•   Experience in stakeholder management and onsite-offshore management

Good-to-Have

• Service Integration and Management experience

• ServiceNow or any other ITSM tool experience

Others:

• Should be amenable to working in Taguig or Makati

Responsibility of / Expectations from the Role:

• Define, document, implement and enforce the Knowledge Management process

• Ensure that the Knowledge Management process and tool are integrate with other processes.

• Conduct a periodical review of Standard Operating Procedures/Metrics/Reports and be responsible for process compliance and governance

• Generate reports and provide information to senior management

Unique Selling Proposition (USP) of The Role

• Should have experience in Knowledge management in ServiceNow tool in Infrastructure projects in banking domain

Details of The Project:

• Knowledge Management Lead position with Leading financial Institution, Bank of the Philippines.

Role

General Manager

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Yasir Muhammad

Recruiter - Gratitude Inc

NA, nigeria

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