Transition Manager

Gratitude Inc

683 Views

2 months ago

Transition Manager

7-10 Year(s)

95 - 100 Thousand p.m

Manila

Job Description

Key Skills

Customer Relations Project management Team Leader Six Sigma Transition Manager Senior Transition Senior Transition Manager Lean Six Sigma Black Belt Operations Management pre sales Transition Project Six Sigma Green Belt Lean Six Sigma Certified

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A leading BPO is looking for a Transition Manager to join their team in Eastwood city.

Work set up - Work on site.

QUALIFICATIONS:

Excellent communication and interpersonal skills

7-10 years of experience in transitions / project management or equivalent

At least 1-2 years operations experience

Graduate / MBA with project management experience, preferably pertaining to process migration

Working knowledge of Six Sigma

Experience with pre-sales / post-sales support (C-Level interface), Transition Management, and blended (offshore / onshore) delivery operations

Has experience in managing large projects for multiple / different customers

Ability to manage multiple priorities

Team leadership / management skills

Customer relationship management skills

Ability to adhere to deadlines by managing key project milestones and deliverables as part of the project plan

Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines

RESPONSIBILITIES:

Engage business lines to understand migration requirements

Devise detailed project plans to execute migrations

Coordinate with various teams to ensure deliverables are met

Escalate issues in a timely manner and suggest alternative approaches

Partner with the business to ensure smooth execution of plans

Work consistently to improve and update migration methodologies and toolkits

Ensures Transition projects are / remain fully auditable

Ensures all forecast costs are fully understood at the start of each project and transition budgets are agreed upon with the accounting team

Manages customer relationships, account management and operational controls of related tasks

Connect with me only if you are genuinely interested. WhatsApp/Viber - +91-8655619712 or mail me your resumes at meesam@gratitudeindia.com

Role

Head/VP/GM-Transitions

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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