Technical Service Representative
Job Description
Key Skills
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Description:
We are currently seeking a dedicated Technical Service Representative to join our team. As a Technical Service Associate, you will play a crucial role in addressing and resolving customer complaints related to telephone service, wireless reception, dial-up Internet connectivity, and billing issues. Your primary focus will be investigating and resolving connectivity problems or billing errors, ensuring customer satisfaction.
Key Responsibilities:
- Effectively handle and address customer complaints related to telephone service, wireless reception, dial-up Internet connectivity, and billing issues.
- Investigate connectivity problems or billing errors to provide timely and effective resolutions.
- Treat customers with kindness, honesty, and respect to ensure customer retention.
- Acquire in-depth knowledge of the company's services and products to make a positive impression on potential customers.
- Demonstrate technical knowledge and expertise in addressing customer concerns.
Qualifications:
- College graduate; freshers are encouraged to apply.
- BPO experience would be an added advantage.
- Strong technical know-how in telecommunications services.
- Excellent communication and interpersonal skills.
Additional Details:
- Easy interview process.
- Competitive salary ranging from 20K to 40K, plus incentives.
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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