SME Logistics(Supervisor-level)
Job Description
Key Skills
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Title: SME Logistics(Supervisor-level)
Work Setup: Work Onsite in Ayala
Shift: Night-Shift
Salary: 30k – 35k Basic
Target Start Date: Mid/Last week of February 2024
Job Description
The duties and responsibilities of this position consists of, but are not limited to, the following:
- With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.
- Monitors task boards and assigned email accounts to respond to customer and carrier requests.
Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.
+Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.
+Validates and ensures the accuracy of load data in systems according to CHR and customer standards.
+Complete other duties as assigned
Requirement
Minimum 2 years of experience on transportation/logistics industry. (FedEx, UPS, DB Schenker, CEVA, DHL and other)
Role
Team Leader
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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