Senior Salesforce Administrator
Job Description
Key Skills
Be the first to apply for this job. Apply now
A leading BPO is looking for a Senior Salesforce Administrator to join their team in Taguig.
Job title: Senior Salesforce Administrator
Work location and set up: Hybrid, Taguig (2 days/week onsite)
Work schedule: 3 pm-12pm
Salary: Up to Php 110,000 (Salary will depend on the experience)
Experience: 5+ years
Headcount: 2
Target start date: March 1, 2024
Non-negotiable skills:
o Salesforce clouds: Sales and Experience Cloud
o Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices
o Business support – documentation and requirement gathering
o Project support and leadership – adept at planning and understanding of the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.
Position Description:
We are seeking a Senior Salesforce Admin a key member to our Salesforce Solutions practice, to deliver top-notch implementation, customization, configuration, and training services to our Salesforce customer base. In this role, you will collaborate with our customers to provide them with a competitive advantage and business value through Cloud technology.
Your future duties and responsibilities:
• Participate in requirements gathering with clients, analyze and review business functional and technical requirements
• Work with clients, either on-site or remotely, to understand their business processes and strategies as it relates to Salesforce.com
• Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
• Design, configure, and deploy Salesforce to customers and customize modules to their specific business needs independently or with a team
• Reliably deliver Salesforce Administration solutions to clients, with minimal oversight
• Produce estimates at a component level
• Discover, document, and analyze key processes
• Build reports and dashboards, as needed, to gauge project success
• Provide training on new customizations or new implementations to customers
• May work on concurrent projects at various stages in their life cycle
• May participate in data conversions during the project life cycle
• Effectively manage customer expectations and communicate status updates of projects to various stakeholders, i.e., internal CGI management, and external customers of varying levels of management
• Able to train junior teammates
• Participate in knowledge-sharing activities
Required qualifications to be successful in this role:
• 5+ years of Salesforce Administration experience
• Salesforce clouds: Sales and Experience Cloud
• Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices
• Business support – creative problem-solving skills; documentation; requirement gathering
• Project support and leadership – adept at planning and understanding the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.
• Agile methodology
• Effective English communication and confidence in direct interaction with onshore
• Strong analytical and planning skills
• Ability to work independently and as part of a team
• Must be amenable to working onsite 2 days a week in McKinley, Taguig.
Skills:
Salesforce Sales Cloud
Salesforce Solution Design
Salesforce Integration
Salesforce Marketing Cloud
Salesforce Administrator
Role
Manager-Technical
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Operations Manager
Gratitude Inc5 - 10 Year(s)
70 - 110 Thousand p.m
Manila, Philippines
Senior Salesforce Administrator
Gratitude Inc15 - 20 Year(s)
100 - 110 Thousand p.m
Manila, Philippines
CUSTOMER SERVICE REPRESENTATIVE IN MANILA
Gratitude Inc0 - 10 Year(s)
20 - 45 Thousand p.m
Manila, Philippines
Junior Business Development Officer
Gratitude Inc4 - 6 Year(s)
Confidential
Manila, Philippines
Transformation Assistant Manager
Gratitude Inc2 - 3 Year(s)
50 - 55 Thousand p.m
Manila, Philippines
Pega Support Engineer (Software Engineer/Developer)
Gratitude Inc3 - 5 Year(s)
60 - 100 Thousand p.m
Manila, Philippines
CALL CENTER AGENT HIRING IN MAKATI
Gratitude Inc1 - 10 Year(s)
20 - 35 Thousand p.m
Manila, Philippines
1 - 5 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Customer service representative (insurance acct)
Gratitude Inc1 - 6 Year(s)
Confidential
Manila, Philippines